At ArenaPlus, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and what rights you have as a member of our Philippines platform. Please read this page carefully before registering or using any ArenaPlus service.
Last updated: June 2025. ArenaPlus may update this policy from time to time. Continued use of the platform after changes are published means you accept the updated terms.
When you register an account with ArenaPlus, we collect the personal information you submit during the sign-up process. This includes your full name, date of birth, email address, mobile number, and preferred payment details. We collect this information to verify your identity, comply with Philippine regulations on online gaming, and ensure that only eligible adults aged 21 and above can access the platform. Your contact details are also used to send account notifications, transaction confirmations, and important service updates. We do not collect more personal data than is necessary to provide you with a safe and reliable gaming experience. All information you submit is stored securely and treated as confidential at all times.
When you browse or use the ArenaPlus platform, certain technical data is collected automatically by our systems. This includes your IP address, device type and model, operating system, browser type, session duration, pages visited, and in-game activity logs. We use this data to ensure platform stability, detect and prevent fraudulent activity, and improve the overall mobile experience for users across the Philippines. Automatic data collection also helps us understand how members navigate the platform so we can prioritise the features and game categories that matter most. This data is stored in aggregated and anonymised form wherever possible and is never sold to third parties for marketing purposes. You can review your session and activity history within your ArenaPlus account settings at any time.
ArenaPlus uses the personal data we collect for a specific set of purposes directly related to delivering and improving our platform. These purposes include: processing deposits and withdrawals in Philippine pesos, verifying your identity for responsible gaming and legal compliance, sending you relevant account communications and promotional offers you have opted into, and providing customer support when you reach out to us. We may also use your data to run internal analytics that help us improve game selection, bonus structures, and mobile performance. We do not use your personal data to make fully automated decisions that significantly affect your rights without human oversight. All data use is governed by applicable Philippine law and our commitment to transparent, fair data handling practices.
ArenaPlus does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing use. We may share your data with a limited number of trusted service providers who assist us in operating the platform — for example, payment processors, identity verification partners, and cloud infrastructure providers. These partners are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may also be required to disclose your data to Philippine regulatory authorities, law enforcement agencies, or courts if required by law or to protect the rights and safety of our members. Any third party that receives your data is held to the same standard of confidentiality that ArenaPlus maintains. We will always inform you of any material changes to how your data is shared, to the extent permitted by law.
ArenaPlus uses cookies and similar tracking technologies to enhance your experience on our platform and to help us understand how the site is used. Strictly necessary cookies are required for the platform to function correctly and cannot be disabled. Functional cookies remember your preferences — such as language settings and login state — so you do not have to re-enter them on every visit. Analytics cookies help us measure platform performance and identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the ArenaPlus platform. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites. Our cookie policy is reviewed regularly to ensure it remains aligned with Philippine data privacy standards.
Protecting the security of your personal data is a core responsibility that ArenaPlus takes very seriously. We use industry-standard encryption protocols to protect data in transit and at rest, and our servers are hosted in secure data centres with restricted physical and digital access. Our security team conducts regular vulnerability assessments and penetration tests to identify and address potential risks before they can affect our members. Access to personal data within ArenaPlus is restricted to authorised personnel only, on a strict need-to-know basis. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by law, within the timeframes specified under the Data Privacy Act of 2012. If you ever suspect unauthorised access to your account, please contact our support team immediately and change your password without delay.
As a registered member based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173). These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, the right to correct any inaccurate or outdated information, and the right to request erasure of your data under certain circumstances. You also have the right to object to the processing of your data for specific purposes, such as direct marketing, and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, you may contact the ArenaPlus Data Protection Officer through the support contact details provided on this page. We aim to respond to all verified data subject requests within 15 business days.
ArenaPlus retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Account data is typically retained for the duration of your membership and for a minimum period of five years after account closure, in accordance with gaming and financial record-keeping regulations. Transaction records are kept for the period required by anti-money laundering and tax compliance obligations. When your data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked back to you. If you request erasure of your data, we will assess the request against our legal retention obligations and inform you of the outcome. You may also request a summary of the data we currently hold by contacting our support team directly.
ArenaPlus may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When updates are made, the revised policy will be published on this page with an updated effective date at the top. We encourage you to check this page periodically so you are always aware of how your data is being handled. If any changes are material — meaning they significantly affect your rights or how we use your data — we will make reasonable efforts to notify you through your registered contact details or through a prominent notice on the platform. Continued use of ArenaPlus after any update constitutes your acceptance of the revised policy. If you have questions or concerns about any changes, please reach out to our support team before continuing to use the platform.
Quick answers to questions Filipino members frequently ask about data privacy and account security.